Refund Policy for FrēskāPro
Effective Date: [1-1-2025]
This Refund Policy outlines the terms under which refunds may be issued for subscriptions to FrēskāPro (“we,” “us,” or “our”). By subscribing to or using FrēskāPro, you agree to this Refund Policy.
1. Subscription-Based Service
FrēskāPro is a subscription-based software-as-a-service (SaaS) platform. Fees are charged in advance for access to the Services during the selected billing period.
2. General Refund Policy
- All subscription fees are non-refundable, including but not limited to:
- Monthly or annual subscription fees
- Partial usage periods
- Unused features or services
- No refunds are provided for downgrades, cancellations, or unused time within a billing cycle.
3. Free Trials
If FrēskāPro offers a free trial:
- The trial is intended solely for evaluation purposes.
- No payment is required during the trial period.
- Once the trial ends and a paid subscription begins, standard billing and refund rules apply.
4. Exceptions
Refunds may be issued only under the following limited circumstances:
- Duplicate or incorrect charges caused by a system error
- Billing errors attributable to FrēskāPro
- Legal or regulatory requirements that mandate a refund
All exception-based refunds are granted at FrēskāPro’s sole discretion.
5. Cancellation Policy
- You may cancel your subscription at any time via your account dashboard or by contacting support.
- Cancellation prevents future billing but does not entitle you to a refund for the current billing period.
- Access to the Services continues until the end of the paid term.
6. Plan Changes
- Upgrades take effect immediately and may be billed on a prorated basis.
- Downgrades take effect at the next billing cycle.
- No refunds are issued for plan changes.
7. Account Suspension or Termination
- If your account is suspended or terminated due to a violation of our Terms & Conditions, no refunds will be issued.
- Termination does not relieve you of outstanding payment obligations.
8. Third-Party Fees
FrēskāPro is not responsible for:
- Bank fees
- Payment gateway charges
- Currency conversion fees
Such charges are non-refundable.
9. How to Request a Refund Review
If you believe you were charged incorrectly, contact us within 7 days of the charge with:
- Registered business name
- Account email address
- Invoice number
- Description of the issue
📧 Email: support@freskapro.com
Requests submitted after this period may not be eligible for review.
10. Policy Updates
We reserve the right to modify this Refund Policy at any time. Updates will be posted with a revised effective date. Continued use of FrēskāPro constitutes acceptance of the updated policy.
11. Contact Information
For questions regarding this Refund Policy, contact:
FrēskāPro
📧 Email: support@freskapro.com