Privacy Policy for FrēskāPro

Effective Date: [1-1-2025]

FrēskāPro (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the FrēskāPro platform, including its web application, mobile applications, and related services (collectively, the “Services”).

By using FrēskāPro, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide, operate, and improve our Services.

1.1 Information You Provide

• Business details (salon/spa name, address, contact details)
• Account registration information (name, email, phone number, login credentials)
• Staff information (roles, schedules, performance data)
• Client/customer information entered by you (names, contact details, appointment history)
• Billing and subscription information
• Support requests and communications

Note: Client/customer data entered into FrēskāPro is processed on behalf of your business. You are responsible for obtaining consent from your clients where required by law.

1.2 Automatically Collected Information

• Device and browser information
• IP address and general location data
• Log files and usage activity
• Performance and diagnostic data

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Authenticate users
• Improve system performance
• Analyze usage trends

You may control cookie preferences through your browser settings.

2. How We Use Information

We use collected information to:

• Provide and operate FrēskāPro Services
• Manage accounts and subscriptions
• Enable appointment scheduling, billing, and analytics
• Generate reports and business insights
• Improve functionality and user experience
• Communicate service updates and support responses
• Ensure platform security and prevent fraud
• Comply with legal and regulatory requirements

3. Data Analytics & Reporting

FrēskāPro uses analytics to generate operational and performance insights.

All analytics are derived from data owned by your business and are used only to provide insights within the platform.

We do not sell or commercially exploit your business or client data.

4. Data Sharing & Disclosure

We do not sell personal data.

We may share information only in the following cases:

• Service Providers: Hosting, payment processing, messaging, analytics (under strict confidentiality agreements)
• Legal Compliance: If required by law, court order, or regulatory authority
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures, including:

• Secure cloud infrastructure
• Role-based access controls
• Data encryption in transit and at rest
• Regular backups and monitoring

While we take reasonable precautions, no system is completely secure. You are responsible for safeguarding your login credentials.

6. Data Retention

We retain data:

• For as long as your account is active
• As necessary to provide Services
• As required for legal, accounting, or compliance purposes

Upon account termination, data will be deleted or anonymized according to our retention policies, unless legally required otherwise.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict or object to processing
• Request data portability

Requests can be made by contacting us using the details below.

8. Third-Party Integrations

FrēskāPro may integrate with third-party tools (payment gateways, messaging services, accounting software).

We are not responsible for the privacy practices of third-party services. Please review their privacy policies separately.

9. Children’s Privacy

FrēskāPro is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors.

10. International Data Transfers

Your information may be stored or processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Services constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or data requests, contact:

FrēskāPro

📧 Email: [support@freskapro.com]

📍 Address: [United States, 307 Wilshire, 2nd av. Edison]