FrēskāPro – Help & Support

Welcome to FrēskāPro Help & Support.

We’re here to ensure your salon or spa runs smoothly with reliable assistance, clear guidance, and timely resolutions.

Getting Started

New to FrēskāPro?

We recommend starting with:

Account setup and business configuration
Service & pricing setup
Staff on boarding and role assignment
Appointment calendar configuration
Billing and subscription activation

Our on boarding resources help you get operational quickly and efficiently.

Account & Access Support

Get help with:

Account registration and login issues
Password reset and security settings
User roles and permissions
Multi-location account management

Tip: Always keep your login credentials secure and limit access based on staff roles.

Appointments & Scheduling

Support topics include:

Creating and managing appointments
Managing cancellations and reschedules
Calendar views and staff availability
Automated reminders (WhatsApp / Email)

Clients & CRM

Learn how to:

Add and manage client profiles
Track visit history and preferences
Manage memberships, packages, and loyalty points
Ensure client data privacy and compliance

Billing, Payments & Subscriptions

We can assist with:

Subscription plans and upgrades
Invoices and billing cycles
Payment failures or renewals
POS transactions and refunds (where applicable)

Note: Subscription fees are governed by our Terms & Conditions.

Inventory & Vendor Management

Get support for:

Inventory tracking and stock alerts
Supplier management
Product usage reporting
Purchase and reconciliation issues

Reports & Analytics

Need help understanding your data?

We support:

Sales and revenue reports
Staff performance analytics
Client retention insights
Custom dashboards (plan-dependent)

Analytics are designed to support decision-making, not guarantee business outcomes.

Technical Support

We assist with:

Platform errors or performance issues
Integration setup and troubleshooting
Data sync and reporting issues
System updates and maintenance notices

Data & Security Support

Data access or correction requests
Account data export
Data retention or deletion queries
Security or privacy concerns

All data handling complies with our Privacy Policy.

Support Channels

Email Support

📧 support@freskapro.com

Response time depends on your subscription plan.

Priority Support

Available for Growth and Elite plans, including escalations and dedicated assistance.

Support Hours

🕘 Monday – Friday

9:00 AM – 6:00 PM (Local Business Hours)

Emergency support availability may vary by plan.

Feedback & Feature Requests

We value your feedback.

You can submit:

Feature requests
Improvement suggestions
Product feedback

This helps us continuously enhance FrēskāPro.

Before Contacting Support

To help us resolve your issue faster, please provide:

Registered business name
Account email
Description of the issue
Screenshots or error messages (if applicable)

Service Limitations

While we strive for high availability:

Scheduled maintenance may cause temporary downtime
Third-party service issues may affect integrations
Support does not include custom development unless agreed separately

Still Need Help?

Reach out to us anytime: